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Frequently Asked Questions

1. Read Customer Feedback
2. Payment Options
3. How to Order
4. Delivery
5. Size Chart
6. Right of Return



1. Read Customer Feedback

Customer Feedback:

Stacey said: "Thanks for the great top ( racey red short sleeved). I wore it out for the first time when I didn't need to cover it up with other tops. What a great response I got, even from the men in the group!! It is very comfortable as well as looks great."

My tops arrived on Tuesday – they’re gorgeous. Thank you. I am looking forward to wearing them". (Linda)

"I love my tops and am going to order another" (Colleen)

"My shirt arrived early last week and was put to use on same day. The shirt felt great, the fit was perfect and I just love the fabric. Thank you so much, I will be visiting your site again and will be showing off my stylish new shirt to all of Petone.(Lee-Ann)

"Just to let you know that my new shirt is marvellous. Wore it for its first outting on Saturday, is spot on. Drew a few comments too!" (Kate)

"Thanks for the prompt service I love the tops this will be my second" (Carolyn)

"This is the most amazing top, thanks heaps for a great quality garment." (Jodi)

"Prompt delivery, great garment" (Duncan)

"Great trade, fast posting, excellent product!!!" (Jolene)

"Recipient delighted with her present. Excellent quality top. Gift wrapping and card a stylish and appreciated bonus. Will be repeat customers. Cheers." (Jo)

"The top is fantastic and trader was prompt with both emails and delivery. Thank you." (Gillian)

 


2. Payment Options

We accept credit card payments via PayMate, the safest on-line credit card processing available. But if New Zealand customers would prefer to make a direct bank account transfer, that option can be selected also. All prices quoted are in New Zealand currency.

3. How to Order

You have several options
  • Buy online
  • Email to orders@totalbetty.co.nz
  • Phone us on 07 362 8965 during business hours, within New Zealand or
    +64 7 362 8965 internationally
  • Fax us an order on 07 362 8965 within New Zealand or 
    +64 7 362 8965 internationally
  • Mail your order to:
    • Total Betty
      417 Tarawera Road
      RD 5
      Rotorua
      New Zealand

4. Delivery

We will utilise parcel post nationwide, unless you specifically contact me and wish to have your parcel couriered to enable tracking. Very large orders may incurr extra cost but I will endeavour to minimise this for you.

5. Size Chart

Our garments are made from lycra, to give a snug fit whilst allowing maximum comfort.
If you prefer a looser fit, we suggest you go up one size.

XS (8-10) S (10-12) M (12-14) L (14-16)
 
Bust 82.5 - 85 cm 85 - 90 cm 90 - 95 cm 95 - 100 cm
33 - 34 inches 34 -36 inches 36 - 38 inches 38 - 40 inches
       
Waist 60 - 62.5 cm 65 - 70 cm 70 - 75 cm 77.5 - 82.5 cm
24 - 25 inches 26 - 28 inches 28 - 30 inches 31 - 33 inches
       
Hips 85 – 90 cm 92.5 - 97.5 cm 97.5 – 102.5 cm 102.5 - 107 cm
34 – 36 inches 37 - 39 inches 39 - 41 inches 41 - 43 inches

If the size is incorrect, don’t hesitate to return the garment to us, unworn, labels intact, and we will exchange it for the correct size

6. Right of Return

If the garment is not to your satisfaction, send it back, unworn, sewn-in labels intact, and we will refund you the cost of the garment or exchange it for another product.